Refund & Return Policy

Every item we make is printed to order with your design, so custom-printed items are not refundable or returnable unless there is a print defect.

A print defect is a mistake on our end, such as a misprint, the wrong item, a wrong size or color from what you ordered, or damage that happened during production.

Mistakes in artwork you submitted (spelling, low-resolution images, design choices) and slight color differences between screen and print are not defects.

Contact us within 7 days of pickup or delivery [CONFIRM] at 860-584-9598 or bpsprint26@gmail.com. Please include your order reference and photos of the problem.

If we confirm a print defect, we will reprint the affected items at no charge or refund them, at our choice. [CONFIRM] Approved refunds go back to your original payment method.

You can cancel for a full refund if your order has not gone into production yet. Once production has started, the order can't be cancelled. [CONFIRM]

[LEGAL OR DBA NAME], 889 Farmington Ave, Bristol, CT 06010. Phone: 860-584-9598. Email: bpsprint26@gmail.com.